With this privacy statement we inform you, among other things, about what kind of personal data we collect, what your data is processed for and what rights you have.

If you wish to book for other persons, you must be authorized to do so by that person.

What data do we collect from you?

When you book a trip, the information you provide is recorded by us. We collect data including:

• Name, address, place of residence, phone number, e-mail
• Date of birth
• Payment details
• Dietary information (if you wish to provide it)
• Necessary medical information (if you wish to provide it)
• Details of the trip booked
• Company name and policy number of your travel insurance policy

What do we use the data for?

• Your information is needed to make requests, to provide you with information about your trip, for relevant communication regarding the booking, for proper execution of the trip and to complete the booking and payment.
• Your dietary information will be shared with the hotel or other travel service providers who provide meals and if for a medical or religious reason only to the extent you consent.
• Subject to your consent, your medical information will be shared with the travel service provider who has a need to know and disclosure is necessary for your stated needs, your safety or the safety of third parties.
• Name and address information, bank details and details of the trip booked, expenses and payment are processed for the purposes of accounting, accounts receivable and collection operations.
• Your data may be used for a legitimate interest of the company or third parties, such as handling complaints, disputes and legal actions, to the extent that your interest should not prevail.

Basis

We collect your data for the performance of the agreement we have with you. In addition, data are processed on the basis of the legitimate interest of the company and third parties, insofar as your interests should not prevail. Furthermore, data are collected to fulfill legal duties including, in particular, the duty to keep accounting records. The processing of your dietary/medical data requires your express consent.

How long do we keep your data?

• Unless otherwise specified, personal data will be kept for no more than two years after the trip.
• Medical records will be deleted after the trip.
• Insofar as data are required for tax administration, these data are kept for the applicable mandatory period (as a rule, 7 years).
• The above retention periods may be deviated from because of a legal obligation or a legitimate interest of the company or third parties insofar as your interest should not prevail. Data may be retained in cases of complaints, potential disputes or legal actions, among others, for up to 2 years after the resolution of the complaints, dispute or legal actions.

With whom do we share your data?

• We will make your information available to travel service providers if and to the extent that it is necessary for the proper execution of the trip, for serving your stated needs, for your safety or the safety of others.
• External processors are used in processing data, such as the booking system, accounting system, email system, accounting and for payment and collection.

Transfer to a third country or international organization outside the EU?

If your trip takes place outside the EU, the necessary personal data will be transferred to local travel service providers outside the EU pursuant to the execution of the (travel) agreement with you. The travel service providers themselves are responsible for the correct processing of your personal data and are bound by the privacy regulations in force in that country.

What data do we collect from you?

We collect data including your name, the trip taken, your reviews of the trip, your other feedback or information you mention in the trip evaluation.

What do we use the data for?

• We use the data for internal evaluation.
• We use the data for evaluation and feedback to the relevant travel service provider.

Basis

We collect your data pursuant to the performance of the agreement we have with you. In addition, data are processed based on the legitimate interest of the company and travel service providers in thoroughly evaluating its products or services to the extent that your interests should not prevail.

How long do we keep your data?

Data in the evaluation will be kept for 2 years after the trip.

With whom do we share your data?

External processors such as a survey company are used to conduct the evaluation. The data may be transferred to the travel service provider. Depending on the situation, this is done anonymously

What data do we collect from you?

We collect information including your name and email address

What do we use the data for?

When you subscribe to the newsletter or are a customer of ours, your data will be used to send the digital newsletter to you. We ask for your name in order to personalize the newsletter salutation.

Basis

If you are not yet a customer, we will process your data insofar as you have given us permission to use or send the newsletter. If you are already a customer, we will send you a newsletter based on the company's legitimate commercial interest in sending the most up-to-date travel offer to its customers.

How long do we keep your data?

Your data will be kept for these purposes until you unsubscribe. How to unsubscribe is at the bottom of each newsletter.

With whom do we share your data?

We use an external mail program to send the newsletter.

What data do we collect from you?

We collect data including your name, address, residence, when you request a hardcopy brochure. We collect data including your name and email address when you request a digital brochure

What do we use the data for?

When you request a brochure, your information is used to send it to you.

Basis

We process your data for the execution of the agreement after you request us to send you the brochure.

How long do we keep your data?

Your data will be deleted one month after transmission to the extent that it is not lawfully used for other purposes specified in this privacy statement.

With whom do we share your data?

To send the brochure, we use an external mail program (digital) or an external printer (hardcopy).

What data do we collect from you?

With your permission, we collect data about your browsing habits and preferences. Tracking cookies and scripts are used for this purpose. We collect your IP address in the process.

What do we use the data for?

This data is used to build profiles, allowing us to show you targeted ads and make offers more relevant to you.

Basis

The data will only be processed pursuant to your consent.

How long do we keep your data?

Your profile will be kept no later than 6 months after the last website visit.

With whom do we share your data?

Your profile is stored with a third-party analytics service.

What data do we collect from you?

We collect data including your name, the trip taken, the complaint and other information you mention in the complaint.

What do we use the data for?

• We use the data for internal evaluation of the complaint.
• If the complaint relates to the execution of the trip, we use the data for feedback to the travel service provider involved requesting a response to the complaint.
• Your data may be used for a legitimate interest of the company or third parties, such as disputes and legal actions, to the extent that your interest should not prevail.

Basis

We collect your data pursuant to the performance of the agreement we have with you. In addition, data are processed on the basis of the legitimate interest of the company and travel service providers in proper complaint assessment and complaint handling insofar as your interests should not prevail.

How long do we keep your data?

Data related to the complaint will be kept for 2 years after the complaint is settled.

With whom do we share your data?

If applicable, relevant personal data and details of your complaint will be passed on to and discussed with the travel service provider, our legal counsel and/or insurer and dispute resolution agents.

What do we use the data for?

The information requested is necessary for submitting the visa application and is prescribed by the embassy/consulate.

Basis

We process this data for the performance of the agreement. If required, we will forward your copy of passport including photo (BSN masked) to the embassy/consulate with your permission.

How long do we keep your data?

Your data will be kept for these purposes until the visa application is completed.

With whom do we share your data?

Your information will be shared with the embassy/consulate.

How do we secure your data?

We take all appropriate organizational and technical precautions to secure your personal data and require third parties who process your personal data for us to do the same. This includes:

• access to your personal data is limited to persons who are required to process it by physical and digital access restrictions.
• our network, data storage and data transport is secured -and where appropriate encrypted- according to current security standards.
• login and user activities are logged to identify unlawful processing.
• we train our employees and foster a culture of privacy.

the privacy policy is reviewed annually for effectiveness.

Your rights:

• You have the right to see your personal data and the right to correct your personal data.
• You have the right for us to delete your personal data to the extent that
  • they are no longer necessary for the purposes for which they were collected and compatible purposes, or;
  • the processing is based on your consent and you withdraw that consent and there is no other legal basis for the processing, or;
  • the processing is based on a legitimate interest of the company or third parties, you object to the processing and your interest prevails over legitimate interests of the company and third parties.
• You have the right to restrict processing.
• You have the right to a digital copy of the personal data you have provided to us.
• You have the right to withdraw consent given.
• You have the right, due to your specific situation, to object to the processing of your personal data insofar as the processing is based on the legitimate interest of the company or third parties.
• You have the right to object to the use of your personal data for direct marketing purposes including profiling.
• You have the right to file a complaint with the Personal Data Authority.

Please send a request to the e-mail or mailing address below. To help us process your request, you must be able to identify yourself.

We need to update this privacy statement from time to time, due to, among other things, changes on the website, changed processing purposes, changed practices or due to changing regulations. We will change the content of the statements unilaterally and without notice.

If you have any questions, comments or complaints about how we handle your personal data, we would like to hear from you at the e-mail address below. We will respond as soon as possible, but no later than 4 weeks.

The company below is the data controller within the meaning of the General Data Protection Regulation.

Company name: Eye4Cycling
Address: Eikenweg 24, 3741 BS in Baarn
E-mail: raymond@eye4cycling.com