All trips in Eye4Cycling's cycling vacation program are subject to our Travel Terms and Conditions.

Article 1, paragraph 1 In these Travel Conditions, the following definitions shall apply:
a. travel organizer; the person who, in the course of his business, offers pre-arranged trips in his own name to the public or to a group of persons; b. travel agreement; the agreement whereby a travel organizer undertakes to his counterparty to provide a pre-arranged trip offered by him that includes an overnight stay or a period of more than 24 hours as well as at least two of the following services: 1. transportation; 2. stay; 3. any other tourist service, not related to transport or accommodation, which is a significant part of the trip; c. traveler; A. the travel organizer's counterparty; or B. the person on whose behalf the travel has been stipulated and who has accepted that stipulation; or C. the person to whom, in accordance with Article 8 of these terms and conditions, the legal relationship to the travel organizer has been transferred. d. booking office; the company that mediates between the traveler and the tour operator in concluding the travel contract. e. working days; the days Monday through Friday, excluding recognized holidays; f. office hours (excluding recognized holidays): Monday through Friday: 9 a.m. – 5 p.m. Article 1, paragraph 2 These travel conditions apply to all travel agreements.The tour operator may stipulate that these travel conditions also apply to agreements relating to other travel, provided that this is stated in the publication.
Article 1, paragraph 3 The amounts stated in these conditions apply, as far as applicable, including VAT.

Article 2, paragraph 1 The agreement is established by the acceptance by the traveler of the tour operator's offer. Acceptance may be made either directly or through the mediation of a booking agency. After the conclusion of the agreement, the traveler will receive written or electronic confirmation thereof, possibly in the form of a (pro forma) invoice. Article 2, paragraph 2 The offer of the tour operator is non-binding and, if necessary, can be revoked by it. Revocation should be made as soon as possible, but at the latest within 8 business hours after acceptance, giving reasons. Revocation for correction of errors in the fare calculation is permitted; revocation for increase in the fare must meet the requirements of Article 4. Article 2, paragraph 3 The tour operator is entitled to cancel the agreement with immediate effect, if the number of applications is less than the required minimum number, stated in the publication. Notice of termination must be given within the period specified in the publication and in writing. Articles 10 and 12 do not apply. Article 2(4) a. The traveler shall provide the booking office or the tour operator before or no later than the conclusion of the agreement with all information concerning himself and the travelers he has registered that may be important for the conclusion or execution of the agreement. He shall also state details of the quality or composition of the group of travelers he has notified which may be important for the proper execution of the trip by the tour operator. b. If he fails in this obligation to provide information and this results in the traveller(s) being excluded by the tour operator from (further) participation in the tour in accordance with the provisions of Article 15, section 2, the costs referred to in that article will be charged to him. Article 2(5) a. The person who enters into an agreement in the name of or on behalf of another person (the notifier) is jointly and severally liable for all obligations under the agreement. b. All traffic (including payment traffic) between the traveler(s), on the one hand, and the tour operator and/or booking office, on the other hand, will be exclusively through the registrant. c. The (other) traveler(s) is (are) liable for his (their) own share. Article 2(6) a. If the agreed trip is included in a publication of the tour operator, the information contained therein shall also form part of the agreement. b. If the tour operator has included general reservations in the general part of the program and they conflict with the travel conditions, the provisions most favorable to the traveler shall apply. c. Obvious errors and obvious mistakes do not bind the tour operator. Such errors and mistakes are errors and mistakes that – from the perspective of the average traveler – are or should be apparent as such at first glance. Article 2, paragraph 7 On medical grounds, deviations from or additions to the trip offered by the tour operator may be required (medical essences). The tour operator will make a genuine effort to comply with this, unless this cannot reasonably be required of him. Medical essences require the express written consent of the tour operator. In this case, the tour operator is entitled to charge the following costs: a. organizational costs associated with the deviation or addition up to an amount of €35 per booking; b. communication costs; c. any additional costs charged by the service providers involved in the execution of the trip. An essence request on other than medical grounds (other essences) will only be considered by the tour operator if it has a reasonable chance of success. In that case, he is entitled to charge the following fees: a. the organizational costs associated with the request of €35 per booking; b. communication costs; c. any additional costs charged by the service providers involved in the execution of the trip. These requests also require the express written consent of the tour operator. Article 2, paragraph 8 If, for trips where transportation is included, the duration of travel and stay is stated in days in the publication, the days of departure and arrival, regardless of the departure and arrival time, are counted as whole days. This may in some cases result in the actual stay at the destination counting fewer days than stated in the publication. Article 2 paragraph 9 For transport parts of the trip, departure and arrival times will be mentioned in the travel documents. These times are final. The tour operator may deviate from this only within reasonable limits and only if maintaining these times cannot reasonably be required of him. In that case, Articles 11 and 12 do not apply. Article 2, section 10 The tour operator bears no responsibility for general information in photographs, leaflets, advertisements, websites and other information carriers, insofar as prepared or issued under the responsibility of third parties.

Article 3, paragraph 1 At the conclusion of the contract, booking fees and flight-related amounts must be paid in full. Flight-related amounts are: the cost of flights including all surcharges and taxes and transportation costs for taking bicycles. Article 3, paragraph 2 The travel sum must be in the possession of the tour operator at the latest 6 weeks before the day of departure, if the booking is covered by the travel guarantee of the Foundation Guarantee Fund for Specialized Tour Operators (GGTO). Booking flights is not covered by the GGTO travel guarantee. In case of late payment, the traveler is in default. He will be notified of this in writing by or on behalf of the tour operator and will then still have the opportunity to pay the outstanding amount within 5 working days. If payment is not made even then, the agreement is deemed cancelled on the day of default. The tour operator is entitled to charge the cancellation fee due for this purpose. In this case, the provisions of Article 9 shall apply and the funds already paid shall be deducted from the cancellation fees. Article 3, paragraph 3 If the agreement is concluded within 6 weeks before the day of departure, the entire travel sum must be paid immediately.

Article 4, paragraph 1 The published travel price applies per person. This includes the services and facilities listed in the publication. The published travel price does not include the contribution to the Foundation Guarantee Fund for Specialized Tour Operators (GGTO), being €15 per booking. 3 Article 4, paragraph 2 The published travel price is based on the prices, exchange rates, levies and taxes, as they were known to the tour operator at the time of printing the publication. Article 4, paragraph 3 As long as the entire fare has not been paid, the tour operator is entitled to increase the fare up to 20 days before the day of departure in connection with changes in transportation costs (including fuel costs), taxes, levies and applicable exchange rates. In doing so, the tour operator will indicate how the increase was calculated. Said changes will also give rise to a reduction in the fare, unless, in view of the costs involved, this cannot reasonably be required of the tour operator. Article 4(4) a. Charter air travel Europe After the formation of the travel agreement, the tour operator will, in deviation from the provisions of paragraph 3, not change the fare of charter air travel operated by Dutch airlines to European destinations and the Mediterranean countries. b. Other trips After timely payment of the entire travel sum, the tour operator will not change the travel sum during the period starting six weeks before the day of departure (for self-drive trips before the arrival date of the first booked stay), in deviation from the provisions of paragraph 3. c. Notwithstanding the sub a. and b. certain and only in case of unforeseeable A. increases in taxes or charges due; or B. extreme increase in transportation costs, the tour operator may increase the fare up to 20 days before the day of departure. Article 4(5) a. The traveler is entitled to reject an increase in the travel price as referred to in the two previous paragraphs. He must – under penalty of forfeiture – exercise this right within 3 working days of receiving notification of the increase. b. If the traveler rejects the fare increase, the tour operator is entitled to cancel the agreement. He must – under penalty of forfeiture – exercise this right within 7 working days of receipt by the traveler of the notice about the increase. If so, the traveler is entitled to remission or immediate refund of monies already paid. Articles 10, 11 and 12 do not apply.

Article 5, paragraph 1 General information regarding passports, visas and any health formalities shall be provided to the traveller by or on behalf of the tour operator no later than the conclusion of the contract. The traveler himself will obtain the necessary additional information from the relevant authorities and also check in good time before departure that the information previously obtained has not changed in the meantime. Article 5, part 2 If the traveller cannot (entirely) make the journey because of the absence of any (valid) document, this and all the consequences associated therewith shall be for his account, unless the tour operator has promised to take care of that document and the absence thereof can be attributed to him or the tour operator has failed in his obligation to provide information as referred to in the previous part. Article 5, paragraph 3 The traveler must be in possession of the necessary documents at departure and during the trip, such as a valid passport, or, where permitted, an identity card and any required visas, proof of vaccinations and immunizations, driver's license and green card. Article 5, paragraph 4 Information will be provided to the traveller by or on behalf of the tour operator about the possibility of taking out cancellation costs insurance and travel insurance.

Article 6, part 1 The tour operator shall put the necessary travel documents in the possession of the traveller at the latest 10 days before the day of departure (for own-account travel before the arrival date of the first booked accommodation), unless this cannot reasonably be demanded of the tour operator. Article 6, part 2 If the traveller has not received any travel documents at the latest 5 working days before departure, he reports this without delay to the tour operator or the booking office. 4 Article 6(3) a. In case a trip is booked within 10 days before the day of departure (for own-account travel: before the arrival date of the first booked accommodation), the tour operator or booking office will indicate when and in what way the necessary travel documents will be put in the possession of the traveler. b. If the traveler has not received it accordingly, he shall immediately report it to the tour operator or booking office.

Article 7(1) a. After the conclusion of the agreement, the traveler may request its modification. Up to 28 days before departure (in the case of own-account travel before the arrival date of the first booked stay), these changes will be made to the extent possible and in this case confirmed in writing by the tour operator. This is subject to the condition, that the traveler pays the modified travel price minus monies already paid. b. In addition, he is obliged to reimburse the modification costs of €35 per booking and any communication costs.
c. Postponement of the departure date or reduction in the number of paying passengers is considered a (partial) cancellation to which Article 9 applies. In that case, no modification or communication fees are due. Article 7(2) a. A decision on the request will be made as soon as possible. Rejection will be reasoned and communicated to the traveler without delay. The traveler may maintain or cancel the original agreement. In the latter case, Article 9 applies. b. In the absence of a response from the traveler to the denial of his request, the original contract will be executed.

Article 8, paragraph 1 In good time before the commencement of the journey, the traveler may be replaced by another person. The following conditions apply: a. the other meets all conditions attached to the agreement, and b. the request is submitted no later than 7 days before departure, or in sufficient time to allow the necessary acts and formalities to be completed, and c. the conditions of the service providers involved in the implementation do not oppose this substitution. Article 8, part 2 The notifier, the traveller and the person who replaces him are jointly and severally liable to the tour operator for the payment of the part of the fare still due, the alteration and communication costs referred to in Article 7, part 1 and any additional costs resulting from the replacement.

Article 9 paragraph 1 Travel, for which a coverage limitation of the Calamity Fund Travel applies, can be cancelled free of charge from 30 days before departure.
Article 9 sub 2a If a flight is included in the trip, the following amounts are owed in the event of cancellation by the traveller:
a. for cancellation up to the 42nd day (exclusive) before the day of departure: the cancellation costs of the flight + 25% of the travel sum; b. for cancellation from the 42nd day (inclusive) to the 28th day (exclusive) before the day of departure: the cancellation fee of the flight + 50% of the travel sum; c. for cancellation from the 28th day (inclusive) to the 21st day (exclusive) before the departure day: the cancellation fee for the flight + 55% of the travel sum; d. for cancellation from the 21st day (inclusive) to the 14th day (exclusive) before the day of departure: the cancellation costs of the flight + 65% of the travel sum; e. for cancellation from the 14th day (inclusive) to the 5th day (exclusive) before the departure day: the cancellation fee for the flight + 90% of the travel sum; f. for cancellation from the 5th day (inclusive) to the day of departure or later: the full travel sum. Article 9 section 2b If a contract is cancelled, the traveller shall owe the following cancellation costs in addition to any reservation costs owed:
a. for cancellation up to the 42nd day (exclusive) before the day of departure: 25% of the travel sum; b. for cancellation from the 42nd day (inclusive) to the 28th day (exclusive) before the day of departure: 50% of the travel sum; c. for cancellation from the 28th day (inclusive) to the 21st day (exclusive) before the departure day: 55% of the travel sum; d. for cancellation from the 21st day (inclusive) to the 14th day (exclusive) before the day of departure: 65% of the travel sum; e. for cancellation from the 14th day (inclusive) to the 5th day (exclusive) before the day of departure: 90% of the travel sum; f. for cancellation from the 5th day (inclusive) to the day of departure or later: the full travel sum. Article 9(3) a. If a trip is composed of different parts, to which different cancellation provisions apply, the provisions specifically applicable to each part will apply.
b. Organizers of cruises, round trips, adventure trips and trips outside Europe and the Mediterranean countries can deviate from the provisions in paragraph 2. They make this known to the traveler in advance. c. If the transportation is performed by scheduled service or special services such as camper rental, car rental, national parks and cultural or sporting events are offered, for that transportation
c.q.
Those special services may be subject to different cancellation provisions. These will be made known to the traveler in advance. Article 9, Paragraph 4 The traveler who cancels the journey is obliged to pay the cancellation costs in accordance with the provisions of the previous paragraphs, unless he gives reasons why the damage of the tour operator is lower. In that case, the tour operator will charge this lower damage. Damage means losses suffered and lost profits. Article 9, paragraph 5 In case no cancellation takes place, but the traveler chooses substitution, Article 8 is applicable. Article 9(6) a. The cancellation of a contract by one or more travelers who have jointly booked for a stay in a hotel room, apartment, vacation home or other accommodation shall be considered a cancellation of all contracts, so that the amounts referred to in previous paragraphs must be paid by all travelers.
b. If the remaining travelers wish to do so and their group size appears in the price table for this accommodation, the respective contracts will remain intact. The provisions of subsection c shall then apply. c. The travelers referred to in sub b will have to pay the fare as stated for the remaining number of travelers in the price table.
d. If the remaining travelers wish to enter into a new contract for the same period and accommodation, the cancellation fees received for the remaining traveler(s) will be deducted from the new fare(s). By the way, the total amount of cancellation fee and increased travel price(s) will never exceed the total of travel prices for the original travelers. Article 9, paragraph 7 Cancellations outside business hours shall be deemed to be made on the next business day.

Article 10, paragraph 1 Eye4Cycling may cancel the contract before the start of the trip and refund to the traveler all amounts paid for the trip without being liable for compensation: a) in case the number of registrations is less than the minimum number specified in the Agreement and the traveler is notified of the cancellation within the period specified in the Agreement, but no later than: 20 days before the start of the Trip for a Trip of 6 days or more. 7 days before the start of the Trip for a Trip of 2 to 6 days. 48 hours before the start of the Trip for a Trip of less than 2 days. (b) in the event of force majeure, which is defined as unavoidable and extraordinary circumstances. Article 10, Paragraph 2 Refund of paid trip fee In the above cases, Eye4Cycling shall refund amounts already received without delay and at the latest within 14 days. Not reimbursed are costs incurred by the traveler for services outside the agreement such as vaccinations, visas, purchase of materials, insurances and if not included in the trip, air travel, tickets, accommodation, etc. Article 10, paragraph 3 The tour operator is entitled to cancel the agreement due to serious circumstances. Substantial circumstances are defined as circumstances of such a nature that further binding of the tour operator to the contract cannot reasonably be required. Circumstances shall mean circumstances Article 10, paragraph 4 A coverage limitation of the Travel Calamity Fund relating to the contract is a serious circumstance. Article 10, paragraph 4 If the cause of the cancellation can be attributed to the traveler, the resulting damage shall be borne by the traveler. If the cause of the cancellation can be attributed to the tour operator, the resulting damage shall be borne by the tour operator. Whether such is the case is determined by reference to article 12. If the cause of the cancellation cannot be attributed to either the traveler or the tour operator, the parties shall each bear their own losses as detailed in article 13. Article 10 section 5 If the tour operator saves money by the cancellation, the traveler is entitled to the amount of this saving for his part.

Article 11, part 1 a. The tour operator is entitled to change the agreed service on one or more essential points because of important circumstances as further described in Article 10, part 2. He informs the traveller about this within 72 hours (3 working days). From 10 days before departure (for own-account travel before the arrival date of the first booked accommodation), he will communicate this within 24 hours (1 working day). b. The traveller may reject the change(s). c. If the cause of the change can be attributed to the traveller, the traveller shall bear the resulting loss. d. If the cause of the change can be attributed to the tour operator, the resulting loss shall be borne by the tour operator. Whether this is the case shall be determined on the basis of Article 12. e. If the cause of the alteration can be ascribed neither to the traveller nor to the tour operator, the parties shall each bear their own damage as detailed in Article 13. f. If the tour operator saves money as a result of the alteration, the traveller shall be entitled to the amount of this saving for his part. Article 11, part 2 In the case of alteration, the tour operator shall, if possible, make the traveller an alternative offer. He does this within 72 hours (3 working days). From 10 days prior to departure (for own-account travel before the arrival date of the first booked accommodation) a period of 24 hours (1 working day) applies for this. Article 11, paragraph 3 The alternative offer must be at least equivalent. The equivalence of alternative accommodation shall be judged according to objective standards and shall be determined according to the following circumstances which shall be apparent from the alternative offer: 1. the location of the accommodation in the place of destination; 2. the nature and class of the accommodation; 3. the facilities offered by the accommodation. The assessment referred to above shall take into account: 1. the composition of the travel party; 2. the special characteristics of the traveller(s) in question, known to the tour operator and confirmed by him in writing; 3. the deviations from the program or additions to it desired by the traveller, which have been confirmed in writing for approval by the tour operator; 4. personal circumstances known at the time of registration and thereby recorded, which have been declared by the traveller(s) as being of essential importance. Article 11, part 4 If the offer by the tour operator mentioned in part 2 is rejected by the traveller or such an offer is not made, part 6 is applicable. Article 11, part 5 The tour operator may also amend the agreement on a non-essential point because of important circumstances which are communicated to the traveller without delay. In this case, the traveller can only reject the alteration if the alteration puts him/her at a disadvantage of more than minor importance. Article 11, part 6 a. The traveller who makes use of his/her right to reject the alteration or the alternative offer in accordance with the preceding paragraphs shall make this known within 72 hours (3 working days) after receiving notice of the alteration. From 10 days before departure (for own-account travel before the arrival date of the first booked stay), a deadline of 24 hours (1 working day) applies for this. b. In this case, the tour operator is entitled to cancel the contract with immediate effect. He must – under penalty of cancellation – make use of this right within 72 hours (3 working days) of receiving notification of the change from the traveller. From 10 days prior to departure (for own-account travel before the arrival date of the first booked accommodation), a period of 24 hours (1 working day) applies for this purpose. The traveler is in that case entitled to remission or restitution of the travel fare (or, if the trip has already been partly enjoyed, to restitution of a proportionate part thereof) within 2 weeks, without prejudice to his possible right to compensation for damages as referred to in section 7 of this article. Article 11, part 7 In the case of a termination under the previous part, the tour operator shall compensate the traveller for the damage suffered by him, unless the termination is the result of force majeure as meant in Article 12, part 4, which does not include overbooking. Article 11, part 8 a. If, after the departure of the traveller(s), a significant part of the services, to which the agreement relates, is not provided or the tour operator perceives that he will not be able to provide a significant part of the services, the tour operator shall ensure that suitable, alternative arrangements are made with a view to the continuation of the tour. b. If such arrangements are impossible or are not accepted by the traveller(s) for sound reasons, the tour operator shall provide the traveller(s) with an equivalent means of transport, which will bring him/her back to the place of departure or another place of return agreed with the traveller(s). c. The traveller's loss resulting from this alteration shall be borne by the tour operator, if the default in the execution of the agreement can be ascribed to him/her in accordance with the provisions of Article 12. Article 11, part 9 The tour operator is, without prejudice to the provisions in Article 15, part 1, obliged to inform the traveller of a change in departure time carried out by him. With regard to the return journey, this obligation shall not apply to travellers who have booked exclusively for transport and/or whose accommodation address is not known. 7

Article 12, section 1 Without prejudice to the provisions of Articles 10, 11, 13, 14 and 15, the tour operator is obliged to execute the contract in accordance with the expectations that the traveller could reasonably have on the basis of the contract. The tour operator is affiliated with the Foundation Guarantee Fund for Specialized Tour Operators (GGTO). GGTO guarantees that you will be reimbursed for the portion of your travel price already paid if the tour operator becomes financially insolvent. This may be before your departure but also during your stay on site. In addition, GGTO guarantees your return trip during your stay if, due to financial insolvency, the tour operator can no longer provide it. Article 12, paragraph 2 If the journey does not proceed in accordance with the expectations referred to in paragraph 1, the traveler is obliged to communicate this as soon as possible to the interested parties referred to in Article 17 paragraphs 1 and 2. Article 12, paragraph 3 If the trip does not turn out in accordance with the expectations referred to in paragraph 1, the tour operator is obliged to compensate any damage, unless the failure to perform is not attributable to him or to the person whose assistance he uses in the performance of the contract, because: a. the failure to perform the contract is attributable to the traveler; or b. the failure in the performance of the contract could not be foreseen or could not be eliminated and is attributable to a third party not involved in the provision of the services included in the trip; or c. the failure in the performance of the contract is due to an event which the tour operator or the person whose assistance he uses in the performance of the contract could not, with all due care, foresee or remedy; or d. the failure to perform the agreement is due to force majeure as referred to in paragraph 4 of this article. Article 12, paragraph 4 Force majeure means abnormal and unforeseeable circumstances independent of the will of the person invoking it, the consequences of which could not be avoided despite all precautions.

Article 13(1) a. The tour operator is obliged, according to the circumstances, to provide help and assistance to the traveler, if the trip does not go according to the expectations that the traveler could reasonably have under the contract. The resulting costs shall be borne by the tour operator, if the failure to perform the contract is attributable to him in accordance with the third paragraph of Article 12. b. If the cause is attributable to the traveller, the tour operator is only obliged to provide help and assistance insofar as this can reasonably be required of him. In that case, the costs will be borne by the traveler. Article 13, paragraph 2 If the journey does not proceed in accordance with the expectations which the traveller could reasonably have had on the basis of the contract due to circumstances which cannot be attributed to either the traveller or the tour operator, each shall bear his own damage. For the travel organizer, it consists, among other things, of the additional deployment of manpower: for the traveler, it consists, among other things, of additional accommodation and repatriation costs.

Article 14(1) Compensation includes both damages suffered and compensation for loss of travel enjoyment. Article 14 paragraph 2 Attribution and force majeure The traveler shall in no case be entitled to compensation for damages incurred by the traveler as a result of non-conformity, insofar as the non-conformity is attributable to: the traveler; third parties not directly involved in the execution of the contract and the non-conformity could not be foreseen or prevented; unavoidable and extraordinary circumstances. Article 14 paragraph 3 Liability Exclusion Any liability of Eye4Cycling for damages shall be limited to three times the trip price, unless the damages result from the death or personal injury of the traveler or the damages are caused by intentional or negligent acts of Eye4Cycling. Article 14 paragraph 4 Exclusion of liability under treaty or EU regulation If Eye4Cycling can be held liable for any damages, including damages resulting from the death or personal injury of the traveler, such liability shall in any case be limited or excluded to the limits permitted under the relevant international treaties and/or EU regulations applicable to the individual travel services. Article 14 paragraph 5 Insured damages Eye4Cycling is not liable for damages of the traveler that are covered by insurances, such as health, travel or cancellation insurances. Article 14 section 6 Limitation period Any claim by the traveler for compensation for damages shall lapse two years after the trip took place or if the trip did not take place two years after the scheduled date of commencement. Article 14 paragraph 7 No Accumulation of Compensation If, because of the same event, compensation or damages are due under international conventions or EU regulations, such as the Regulation on Air Passenger Rights in the event of Denied Boarding, Cancellation or Long Delay, such compensation or damages shall not accumulate with the compensation or price reduction under this Agreement. The compensation or damages shall be deducted from the compensation or price reduction owed by Eye4Cycling under this Agreement. For the above purposes, it does not matter whether compensation or damages under international conventions or EU regulations are payable by Eye4Cycling or any travel service provider it engages.

Article 15(1) a. The traveler(s) is/are obliged to comply with all instructions of the tour operator to promote the proper execution of the trip and is/are liable for damages caused by his/her/their improper conduct, to be judged by the standard of conduct of a proper traveler. b. Each traveler must ascertain the exact departure time of the return trip from the tour guide or the tour operator's local agent no later than 24 hours before the specified departure time. Article 15(2) a. The traveler who causes or may cause such a nuisance or inconvenience that the proper execution of a trip is or may be greatly hindered as a result, may be excluded from (continuation of) the trip by the tour operator, if the latter cannot reasonably be required to fulfill the contract. b. All resulting costs shall be borne by the traveler, if and insofar as the consequences of nuisance or trouble may be attributed to him. If and insofar as the cause of the exclusion cannot be attributed to the traveler, he shall be granted a refund of the travel price or part thereof. Article 15, paragraph 3 The traveler is obliged to avoid or limit any damage as much as possible, in particular by complying with his reporting obligation as specified in Article 17 paragraphs 1 and 2. Article 15, paragraph 4 All rights of action of the traveler shall expire one year after the end of the trip (or, if the trip did not go ahead, one year after the original departure date).

The traveler who has not fulfilled a monetary obligation to the tour operator in time shall owe statutory interest on the amount still due. He shall further be liable to pay extrajudicial collection costs equal to 15% of the amount claimed, unless this amount, taking into account the collection work and the amount due, is unfair.

Article 17(1) a. An observed shortcoming in the performance of the agreement as referred to in Article 12, paragraph 2, must be reported as soon as possible to the service provider concerned so that it can provide an appropriate solution. If the deficiency is not resolved and detracts from the quality of the trip, it must be reported to the tour guide without delay. b. If it is not present or reachable, the traveler should contact the tour operator immediately in the manner prescribed by the tour operator. c. The communication costs will be reimbursed by the travel organizer, unless it appears, that they reasonably should not have been incurred. d. If it subsequently transpires that the traveller did not comply with this reporting requirement and the tour operator was consequently not given the opportunity to remedy the defect, his possible right to compensation for damages may be restricted or excluded accordingly. Article 17(2) a. If even then the deficiency has not been satisfactorily resolved and gives rise to a complaint, the traveler must report it in writing as soon as possible to the tour guide (complaint report) or, if this is impossible, to the tour operator in the manner prescribed by the tour operator. b. If it subsequently transpires that the traveller did not comply with this reporting requirement and the tour operator was consequently not given the opportunity to remedy the defect, his possible right to compensation for damages may be restricted or excluded accordingly. c. If a complaint is not satisfactorily resolved, it must be submitted to the tour operator or booking office in writing, stating reasons, no later than one month after the end of the trip or service enjoyed (or after the original departure date). d. If the complaint does not concern the execution but the realization of an agreement, it should be submitted to the booking office within one month after the traveler became aware of the facts, to which the complaint relates. e. If the traveler has not submitted the complaint in a timely manner, it will not be considered by the tour operator, unless the traveler is not reasonably blameworthy in this regard. The tour operator shall notify the traveler in writing or electronically.